Jennifer joined Been Facial Plastics in 2021 with an extensive background in aesthetics, surgery, and dermatology. After earning her undergraduate degree from the University of Notre Dame, she worked in the dental and pharmaceutical arenas. During this time, she discovered a desire to educate patients in all the surgical and non-surgical asethetic options available to help them look their best. Jennifer went on to become a Licensed Esthetician and Certified Dermatology Technician and has worked for over 20 years as an esthetician, laser technician and trainer, and Mohs surgical assistant. In addition, she is certified as both a SkinCeuticals Ambassador and ZO® Expert. Always striving to learn more, she earned her MBA focusing on healthcare from the University of Massachusetts Amherst, but patient care remains her true calling. With a desire to help people look and feel their best, Jennifer believes in putting patients’ needs first with honest, transparent communication. She looks forward to helping you with your aesthetic needs!

Lauren brings her considerable skills to Been Facial Plastics after spending six years working as the lead esthetician for a busy Chicago medspa. Originally obtaining a degree in photography, she soon turned her artistic eye toward all things skin, becoming a Licensed Esthetician and microblading specialist. She has continued to expand her knowledge and expertise throughout her career, most recently earning a ZO® Expert Certification. To best serve her patients and help them reach their goals, Lauren prides herself on designing comprehensive plans that encompass results-driven treatments as well as skincare. Let Lauren create the perfect plan for you!

Certified as a surgical technician since 2005, Jackie began accumulating her vast surgical knowledge at Good Samaritan Hospital assisting in a wide variety of surgeries encompassing everything from body and facial plastics to trauma to orthopedics and beyond. She then spent six years at Good Shepherd Hospital where she was introduced to Drs. Mark and Geeta Been. Seeking more direct patient interaction, Jackie transitioned into private practice in 2015 working exclusively in facial plastics. She worked with the Beens first in Barrington and then became instrumental in helping them launch Been Facial Plastics in Geneva. Excited to work with patients on their surgical journey, Jackie strives to help patients feel at ease, sharing not only her knowledge and expertise but also her warm sense of humor.

Jenny joined Been Facial Plastics in 2020 bringing with her over 16 years’ experience. After graduating high school, she quickly earned her Certified Nursing Assistant credentials and worked as a medical assistant for a chiropractic practice. She then became a vet tech and surgical assistant at a veterinary clinic. Deciding she wanted to work once again with patients of the human variety, she returned to working as a medical assistant this time for an obstetrics and gynecology practice. Most recently, she worked for a combined general surgeon and colorectal specialist practice as a medical and surgical assistant—she’s done it all! Jenny works closely with Dr. Geeta Been and is happy to answer any questions about your eye care and treatment plan!

As one of the first faces you will encounter at our office, Laurie started with Been Facial Plastics in 2019 as an administrative assistant, but she was quickly promoted to Office Manager. With a degree from Robert Morris College in Chicago, Laurie spent the first half of her career working in the legal field before switching to the world of medical administration. She honed her knowledge of medical office management working for a large orthopedic surgery practice for 17 years before joining our team with her expert skill set.  If you elect to have surgery with Dr. Mark or Dr. Geeta, you will have the pleasure of getting to know Laurie as she finds the perfect surgery date for you! 

Been Facial Plastics welcomed Jacqueline in 2021 as our administrative assistant. After earning her cosmetology license in 2003, she managed a local med spa for four years applying her knowledge of the beauty industry. It was here that her passion for photography ignited. As her family grew, she worked as a professional photographer helping others commemorate their events and special moments. She brings this expertise to Been Facial Plastics steering our social media and helping patients see their beautiful results. Let Jacqueline know if we can share your surgical journey with others!

Part of the Been Facial Plastics family since 2020, Andrea brings her mastery of billing and coding to the role of Billing Manager. As a physician-based Certified Coding Specialist, she worked with a well-known plastic surgeon for six years as his office and billing manager before establishing her own billing company in 2007. Her staff of 18 served clients from a wide array of medical specialties for over 13 years. After years spent managing her business and juggling multiple clients, Andrea opted to return her focus to a single practice, and Been Facial Plastics is happy to have her! Adept in all aspects of healthcare billing, Andrea is glad to help you navigate your insurance and healthcare benefits.